2023 CPAQ Awards

Judges are asked to determine how well the nomination addresses the questions asked and the award criteria (e.g. have all of the questions been answered, and has the appropriate additional information been provided).

Each question, or piece of information requested, will be allocated a score (maximum score included with the question). Judges will score the answer of each question out of that score and give the nomination a total score out of 10 - these scores will be added up (maximum 100 points) and used to the determine a winner.

Questions for judging

1. Park Name

2. What have you done to create a culture in your business that ensures the park stays tidy? (worth up to 10 points)

3. What processes do you employ to ensure your park is always tidy? (worth up to 10 points)

4. What design and/or landscaping practices have you implemented to help keep the park tidy? (worth up to 10 points)

5. What are the results for your business? (worth up to 10 points)

6. What advice do you have for other park operators on having a tidy park? (worth up to 10 points)

7. Is there anything else you would like the judges to know to assist them with the judging process? (worth up to 10 points)

8. Provide the names of key staff who go above and beyond to keep the park tidy (If appropriate)

Other information to be   supplied

• Maximum of 5 guests reviews noting the tidiness of the park (worth up to 10 points)

• Maximum of 5 pieces of evidence showing the results on your business (worth up to 15 points)

• Park logo - please supply as a JPG or PNG file (worth 5 points)

Please note, a nomination may be marked down if all of these items are not included.

With all nominations it is important that the judges can see clear empirical evidence of how the answer addresses the question, not just anecdotal evidence.  Empirical evidence makes it easy for a judge to justify their reasoning in terms of scoring each nomination.

What have you done to create a culture in your business that ensures the park stays tidy?

Culture is so important in ensuring quality of service and consistent expectations about practices within your business. What do you do to ensure that having a tidy park is firmly entrenched in the culture of your business? Provide details and examples to showcase this commitment.

This is where you can include your "why", the reason you ensure your park is tidy every day of the year.

What processes do you employ to ensure your park is always tidy?

What processes and procedures do you have in place in your business to ensure that your park is always looking good?  How do you communicate these with your team?

What changes have you made over time to ensure that these processes and procedures remain relevant and are suitable for your business.

What design and/or landscaping practices have you implemented to help keep the park tidy?

Clever design and/or landscaping practices can be useful in encouraging staff and guests to ensure the park is tidy - what practices have you implemented to support the culture you are trying to create in your business? Provide information on why you first implemented the practice and the results it is having.

What are the results for your business?

Clearly show the result this great service has had on the business. Focus on areas which can be measured. Look at any customer ratings on review sites including, but not limited to, TripAdvisor, WikiCamps, Booking.com, ReviewPro. Consider looking at reviews that include the term ‘Tidy’.

You may also be able to show results from a business perspective, review key metrics such as turnover, occupancy, and RevPAR and include appropriate examples of improvement in your submission.

What advice do you have for other park operators on having a tidy park?

This is a chance to share any learnings which other park operators could learn from. This may be in relation to the process, the implementation of new practices or anything else which you think could help other operators.

Anything else you would like the judges to know

Is there anything else you would like the judges to know to assist them with the judging process?

It is important in any awards application to give as much information as possible and take every opportunity to showcase the achievements of the nominated team. Use this question to provide additional information, this may be why you are proud of the team, the impact it has had beyond guest reviews and financial results, what winning the award would mean to you or something else you feel is important for the judges to know.

Other information to be supplied

It is important that you include each of the items requested in the other information supplied section, this is a chance to get some easy points and in the past has been the difference between the winning nomination and the nomination that came second.

Maximum of 5 guests reviews noting the tidiness of the park

Guest feedback is an excellent way of showing that your park is consistently tidy, why not pull out your 5 best letters/emails and include them with your submission?  Look at reviews or feedback that has been received over a prolonged period of time.

Maximum of 5 pieces of evidence of the results on your business

This is an opportunity to provide evidence of the improvement in your business.  You may wish to include extracts of guest feedback, ReviewPro reports, occupancy or revenue reports for your park.

This information should tie into the results you outline in question 5 (What are the results for your business?)