2023 CPAQ Awards

Judges are asked to determine how well the nomination addresses the questions asked and the award criteria (e.g. have all of the questions been answered, and has the appropriate additional information been provided).

Each question, or piece of information requested, will be allocated a score (maximum score included with the question). Judges will score the answer of each question out of that score and give the nomination a total score out of 10 - these scores will be added up (maximum 100 points) and used to the determine a winner.

Questions for judging

• Team Name

• Park the Team is Employed by

• About the Team (worth up to 20 points)

• How the team met and overcame the challenges of dealing with more exceptional circumstances? (worth up to 20 points)

• Why the team should win this award? (worth up to 10 points)

• Is there anything else you would like the judges to know to assist them with the judging process? (worth up to 10 points)

Other information to be supplied

• Photo of the team - please supply as a JPG or PNG file (worth 5 points)

• A minimum of one written reference or recommendation from a manager or other appropriate person/s (worth up to 10 points)

• Guest or peer feedback (worth up to 10 points)

• Park logo - please supply as a JPG or PNG file (worth 5 points)

Please note, a nomination may be marked down if all of these items are not included.

With all nominations it is important that the judges can see clear empirical evidence of how the answer addresses the question, not just anecdotal evidence.  Empirical evidence makes it easy for a judge to justify their reasoning in terms of scoring each nomination.

About the Nominee?

Provide a short statement about how the team work together. Outline of the team, their role in the park, consider how the group work together and what sets them apart from other teams, including how they interact with other staff within the park.

Explain why the team is known for their consistent high performance.

Consider identifying measurable highlights; be it financial (as a percentage is fine), operational (guest testimonials or increases in Net Promotor / review scores, or increase in social media engagement as an example), or initiatives that this team has implemented that would not have occurred without their input.

How the team met and overcame the challenges of dealing with more exceptional circumstances?

Working in a caravan park brings many challenges. This is an opportunity to show how the effective the team is at dealing with exceptional circumstances, whether they be a challenging customer, an intricate project, a large group booking or something brand new that they have never had to deal with before!.

Provide details of the circumstance and how the team stepped up to deal with it.  Don’t forget to include the final result!

Why the nominee should win?

Outline why the team would be deserving winners of this award.

This is the opportunity to define the difference between a contributing team and a team that is always going above and beyond to build the park reputation, and how the nominated team is achieving this.

Consider providing examples of where the team has gone above and beyond. This may include customer feedback and reviews, feedback from other organisations or from within your business.

Anything else you would like the judges to know

Is there anything else you would like the judges to know to assist them with the judging process?

It is important in any awards application to give as much information as possible and take every opportunity to showcase the achievements of the nominated team. Use this question to provide additional information, this may be why the business is proud of the nominated team, what winning the award would mean to the nominated team or something else you feel is important for the judges to know.

You may also include the names of the team members who have gone above and beyond.

Other information to be supplied

It is important that you include each of the items requested in the other information supplied section, this is a chance to get some easy points and in the past has been the difference between the winning nomination and the nomination that came second.